Legal information

Bluemall is an online shop operated by JTI Ventures AB. Here you can find details of the seller and the company responsible for this website.

Seller

Company: JTI Ventures AB
Legal form: aktiebolag, a Swedish limited liability company
Swedish company registration number: 559041-2358
VAT number: SE559041235801
Registered address: Andesitgatan 6, 254 68 Helsingborg, Sweden
Email: info@bluemall.ch

Contact us

Our customer support is available by email at info@bluemall.ch; we do not operate a telephone line. Written communication lets us find your order and respond with accurate details, and gives you a record of the conversation. We reply as soon as we can.

Czech storefront

The storefront for deliveries to Czechia is available here. Prices are shown in Czech koruna (CZK / Kč).

Delivery

We dispatch goods from Sweden, within the European Union. We have no physical shops or collection points; in-person collection and returns are not available.

Delivery takes 5–14 working days.

Shipping to Czechia is free, with no minimum order value. The goods move within the European Union, so you do not pay customs duties or import charges.

Withdrawal within 14 days

You may withdraw from an online purchase without giving a reason within 14 days under section 1829 of the Czech Civil Code, Act No. 89/2012 Coll. The period starts on the day after you, or a third party you nominate other than the carrier, receive the goods.

For statutory withdrawal, send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal. The deadline is met if you dispatch them before it expires.

Return goods to JTI Ventures AB, Andesitgatan 6, 254 68 Helsingborg, Sweden. We will email the return instructions after receiving your withdrawal notice. You bear the direct cost of returning goods to Sweden. The return takes place within the EU and is not subject to customs duties or import charges. In-person returns are not available.

Our additional 30-day return offer

In addition to the statutory 14-day withdrawal period, we offer a voluntary return option up to 30 days after receipt. For this additional offer, goods must be unused and in their original packaging. Notify us by email at info@bluemall.ch before returning them. You pay the return postage to Sweden. After receiving the returned goods, we refund the amount paid for those goods.

These conditions apply only to the additional 30-day offer. They do not condition or limit your statutory right of withdrawal within 14 days.

Faulty goods and complaints

You can exercise rights for defects that become apparent within 24 months of receipt under section 2165 of the Czech Civil Code. If a defect appears within the first 12 months, the goods are presumed to have been defective on receipt. These are statutory rights.

How we handle complaints

Report a defect to info@bluemall.ch, stating your order number, the defect and the remedy you request. Photos can help us assess it. We send written confirmation by email showing the complaint date, its content and your requested remedy. We will resolve the complaint and tell you the outcome no later than 30 days after it was submitted. If that period passes without resolution, you have the right to withdraw from the contract.

Out-of-court dispute resolution

If we cannot settle a consumer dispute with you, you can apply to the Czech Trade Inspection Authority (ČOI) for out-of-court dispute resolution. Information is available at coi.gov.cz; applications can be submitted at adr.coi.cz.

Your statutory rights

These terms do not affect rights granted by mandatory Czech consumer law, in particular Act No. 89/2012 Coll., the Civil Code. Those rights always take precedence over these terms. Contact info@bluemall.ch if you have questions.

Information about your purchase

Last updated: 9 September 2026.

Still have a question?

Send your question through our contact form. Include your order number if it concerns an order.