Shipping and delivery

These terms apply to consumers ordering from Bluemall for delivery to Czechia. A consumer is a person buying outside their business or professional activity.

Delivery

We dispatch goods from Sweden, within the European Union. We have no physical shops or collection points; in-person collection and returns are not available.

The estimated delivery time is shown on each product page and includes handling and transport, measured in working days.

Shipping to Czechia is free, with no minimum order value. Orders are delivered by DHL. The goods move within the European Union, so you do not pay customs duties or import charges.

Faulty goods and complaints

If your parcel or goods arrive damaged, use our contact form and include your order number. This notification is not a condition of your statutory rights and does not limit your rights concerning faulty goods.

Out-of-court dispute resolution

If we cannot settle a consumer dispute with you, you can apply to the Czech Trade Inspection Authority (ČOI) for out-of-court dispute resolution. Information is available at coi.gov.cz; applications can be submitted at adr.coi.cz.

Seller

• Company: JTI Ventures AB
• Legal form: aktiebolag, a Swedish limited liability company
• Swedish company registration number: 559041-2358
• VAT number: SE559041235801
• Registered address: Andesitgatan 6, 254 68 Helsingborg, Sweden
• Email: info@bluemall.ch

Contact us

You can reach customer support through our contact form; we do not operate a telephone line. Written communication lets us find your order and respond with accurate details, and gives you a record of the conversation. We reply as soon as we can.

Last updated: 9 September 2026.